Read this Conversation with a Client About Past-Due Payments

by | Jun 23, 2020

I am in the middle of a classic freelancer-client issue right now.

No, it’s not about the work, it’s about paying on time!

The quick backstory is I built a WordPress website for this remodeling contractor at the end of 2015. Since then, we’ve renegotiated the monthly charge several times. He wasn’t getting results, mainly because during that period, he didn’t provide any new job photos or information to add to his website.

I felt guilty, knowing that he didn’t utilize the full value of what he was paying.

However, my feelings changed this year after he got a new credit card. Automatic payments stopped. Wouldn’t you know, he didn’t seem to be in any rush to respond to my emails or calls.

After about 4-6 weeks, he finally got in touch:

This guy is admitting to not putting in the effort on his end and not listening to my advice. And yet, he’s wondering why the results haven’t come.

As you’ll see in my response below, I have given him a simple framework for better results. We’ve had this same conversation at least 4-5x, yet nothing has come of it.

At this point in my life, I’m not chasing every dollar. I am OK with this guy moving on because the headache is beginning to outweigh the income.

Once I laid out my thoughts (again) and gave him an ultimatum on shutting down his website, his view suddenly changed.

You’re probably wondering, are we squared up?

The answer is no. He is once again dodging me. He will get a final due date this week or else I’m cutting him loose regardless of whether he wants it or not. It’s a gut call. I don’t see this guy consistently sending me job photos or telling his customers to review him online.

The bottom line, dealing with clients is not always smooth. There is so much nuance in every situation.

However, is dealing with co-workers or a boss any better or easier?

You’ll only learn about business when you get real 1-on-1 experience working on someone else’s website project – so go find that person!

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